Telehealth

Home Medical Services Telehealth
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Care from home, on your schedule

Skip the drive. Meet with your Marshfield Clinic provider by secure video or phone, right from home. It’s convenient, private, and designed around your day. 


Why telehealth

  • Same high-quality care, less travel: See and speak with your provider as if you’re in the same room, without leaving home  
  • Flexible for life’s moments: Fits busy family schedules, work breaks, and winter roads
  • Safe and secure: Visits happen in a HIPAA-compliant platform (with  simple instructions emailed before your appointment) 

What can I use telehealth for

Telehealth is available across many Marshfield Clinic specialties, including but not limited to:  

  • Allergy
  • Cardiology
  • Dermatology
  • Endocrinology
  • Family Practice
  • Gastroenterology
  • Genetics
  • Infectious Disease
  • Maternal Fetal Medicine
  • Nephrology
  • Neurology
  • Nutrition & Diabetes Services
  • Otolaryngology
  • Pain Management
  • Palliative Medicine
  • Pediatric specialties
  • Physical Medicine
  • Pulmonary
  • Rheumatology
  • Sleep Medicine
  • Speech Pathology
  • Urology
  • Vascular Surgery
  • Wound Healing

How it works

Schedule: Book online or contact your clinic. New patients can use telehealth too.  

Watch for email: We’ll send instructions and a secure link to join your visit. Your appointment may use Amwell (our new video platform) while we complete our transition from prior tools.  

Check your tech: Run a quick audio and video test before your visit. Start test → (Amwell tech check). If your clinic uses Webex during the transition, you can also join a test meeting.  

Join from home: Use a smartphone, tablet, or laptop with internet, camera, microphone, speakers, and a modern browser (Chrome preferred).  

Next steps: Your provider may order labs or imaging before or after the visit so your care plan stays on track. 

 

 

Getting set up

  • Run a tech check: Use the Amwell audio/video test before your visit. If your clinic uses Webex during the transition, join a test meeting there.  
  • What you need: Internet, camera, microphone, speakers, and a modern browser (Chrome preferred)
  • Help guides: Desktop, laptop and mobile user guides are available for Amwell. Step by step instructions and videos are available in English, Español and 中文
  • Privacy: Your information is protected during telehealth appointments
  • Billing and insurance: Telehealth is billed similarly to in-person care (Check your plan for coverage details) 

Not for emergencies. If you have a life-threatening issue, call 911 immediately.  

 

Resources

 

Locations offering telehealth

Marshfield Clinic telehealth is offered across Wisconsin and select medical offices. Find telehealth at centers including:

  • Chippewa Falls 
  • Colby/Abbotsford 
  • Cornell 
  • Cumberland 
  • Eagle River 
  • Eau Claire (medical offices) 
  • Eau Claire Riverview Behavioral Health 
  • Greenwood 
  • Hayward 
  • Ladysmith (medical offices) 
  • Marshfield (medical offices) 
  • Menomonie 
  • Merrill 
  • Minocqua (medical offices) 
  • Mosinee 
  • Neillsville 
  • Park Falls (medical offices) 
  • Phillips 
  • Rhinelander 
  • Rice Lake (medical offices) 
  • Stevens Point (medical offices) 
  • Wausau 
  • Weston (medical offices) 
  • Wisconsin Rapids 
  • Wittenberg 
  • And more (Availability varies)

Telehealth Menu

Frequently asked questions

Which conditions are right for telehealth?

Telehealth supports primary care follow-ups, medication checks, chronic disease management, behavioral health, and many specialty consults. Your care team will confirm if telehealth is right for your visit. 

Can new patients use telehealth?

Yes, new patients can access telehealth appointments. 

How do I schedule?

Book online or call your clinic. We’ll send a confirmation email with your secure link and steps. 

Which platforms are used?

Marshfield Clinic is transitioning home video visits to Amwell. Some clinics may still use Webex during this changeover. Your email will specify which one to use. 

Are instructions available in other languages?

Yes. We offer English, Spanish, and Chinese guides and videos.

Will I need tests?

Your provider may schedule labs or imaging before or after your telehealth appointment to inform your care. 

When should I not use telehealth?

Telehealth is not for emergencies. If you experience a life-threatening issue, call 911 immediately.

Why should I use telehealth at-home to meet with my provider?

By connecting to a telehealth at home visit through Cisco Webex Meeting, you can see and talk to your provider from anywhere, making appointments safe, convenient and reducing travel and wait times.

What is the Cisco Webex meeting app?

The Cisco Webex meeting app enables you to connect to a telehealth visit using your computer, tablet or smartphone. In the telehealth at- home visit, you can see and hear your provider on your screen and they can see and hear you too.  

What type of equipment do I need to use Cisco Webex meeting app?

Cisco Webex meeting app will work on nearly any device that has an internet connection, a web camera, microphone, speakers (either internal or attached) and a web browser. For example, it will work on PCs, laptops, iOS mobile devices, and Android mobile devices. Some devices may require a plug-in or app installed.  

How much data will be used if I connect to the Cisco Webex meeting app on my mobile phone?

This depends on how long the visit is. If possible, connect over Wi-Fi if you have a limited data plan. Talk to your cell phone service carrier if you have questions about data costs and usage.

How will the telehealth at-home visit begin?

When a telehealth session is scheduled, you will receive an email with a link to join the telehealth at-home exam room. A staff member from Marshfield Clinic Health System will call you 15 minutes prior to your appointment time to check you into the online visit and help you connect to the Cisco Webex meeting with your provider.  

When my meeting is done, how do I end or “hang up”?

To exit the video meeting with your provider, tap the red circle with the phone icon.

Are Telehealth at Home visits covered by insurance?

Security Health Plan, Medicare and Medicaid will cover these visits as they would normally cover an office visit. While many commercial insurance companies are also covering these visits, we recommend reaching out to your insurance provider to verify specific coverage for a telehealth at-home visit.