This competency domain consists of two distinct skill sets, communication skills (used to perform specific tasks such as obtain a history, obtain informed consent, telephone triage, present a case, write a consultation note, inform patients of a diagnosis and therapeutic plan) and interpersonal skills (inherently relation and process oriented, such as relieving anxiety, establishing trusting relationships).
The outcome "communicate effectively with patients, families, and the public..." requires good verbal, non-verbal and written communication skills, but also requires good relationship-building skills. A structured curriculum may include both didactics and experiential components for addressing verbal, non-verbal, and written communication skills as well as modes of interactions that contribute to relationship building across a broad range of socioeconomic and cultural backgrounds. Interactive teaching methods may include role playing, review of videotapes, and small group discussion of vignettes. Teamwork training is also needed. "On-the-job" training without structured teaching is not sufficient for this skill. Simulation is increasingly used as an effective method for teamwork training. A final but very important area in this competency domain relates to completing and maintaining comprehensive, timely and legible medical records. Programs must have a mechanism in place for monitoring and evaluating this skill as well as providing timely formative feedback.
Competency information taken from the
ACGME web site on Interpersonal Skills and Communication
Content pages that correspond to the Interpersonal Skills and Communication competency: