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Secure Email Support

Quick Links


Open a Secure Message

To open a secure email, first click on the appropriate email in your inbox.​

Open Message Screenshot 1 

Next, to view the secure email content, click on the "Click here" link in the message.

Open Message Screenshot 2 

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Register with Proofpoint Encryption

The first time you receive a secure message, you are prompted to register with Proofpoint Encryption. 

Registration Screenshot 

Fill in all the fields and click "Continue".  The secure email will open to view.

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Login to Proofpoint

After you have been registered with an account with Proofpoint, when you click to open a secure message, you will be prompted to login to Proofpoint Encryption using your password.

Enter your password, then click "Login"

Login Screenshot 

Login Screenshot 

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Reply, Reply All or Forward a Secure Message

The Reply, Reply All and Forward options are available in an opened message.  When replying to the sender, this message is sent back securely.  Secure emails can only be forwarded to email addresses in approved domains.  An error message appears if a secure email is forwarded to an email address that isn't approved.

Attachments in a secured message will show in the heading area and can be opened by clicking on the attachment title.

Reply Screenshot 1 

To logout of Proofpoint, click "Logout"

Reply Screenshot 2 

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Forgot Password

If you forgot your password, click "Forgot Password". A password reset email will be sent you.

Forgot Password Screenshot 1 

Validation message that reset password email was sent.

Forgot Password Screenshot 2 

Check your email for the Reset Password email that contains your link to reset password. The URL in the email will only work once and will expire in 30 minutes. Click on the link.

Forgot Password Screenshot 2 

Enter your new password and confirm the new password, then click "Continue" to save the change.


  • Passwords must be 7-20 characters long.
  • At least one digit (0-9) is required.
  • At least one symbol character is required.
  • Your username may not appear in the password.


Forgot Password Screenshot 3 

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Additional Questions and Support

If you need further assistance, click "Online-Request Form" and complete the form

Support Screenshot 1 

Complete all fields of the form and click "Submit Support Request"

Support Screenshot 1 

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