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Marshfield Clinic seeks focus group participants to evaluate phone-appointing experience

​Aug. 24, 2017

Marshfield Clinic is seeking patient input about their phone appointment experience as the Clinic evaluates its appointment process.

Patients are invited to participate in evaluation sessions in Eau Claire on Wednesday, Sept. 6, and in Marshfield on Thursday, Sept. 7. At both locations the focus groups will run from 5:30-6:30 p.m.

"Focus group sessions will take about an hour and provide an opportunity for patients to give us their feedback on appointing by phone," said Todd Diedrich, Patient Contact Center director. "This study is open to interested nonemployee patients."

To participate in the focus group:

  • Participants must be age 18 or older, and
  • Have seen their Marshfield Clinic primary care provider or taken their child to see their Clinic primary care provider, in the last year.

Primary care providers include internal medicine, family medicine and med-peds, and pediatricians.

Focus group participants will receive a $25 gift card for their time and travel.

For more information about participating in the study, call 715-389-5252 or 1-800-683-1992, to speak with a research coordinator. The deadline for anyone interested in participating in the focus groups is Wednesday, Aug. 30.

Marshfield Clinic Health System (MCHS) oversees Marshfield Clinic and other subsidiaries, including Security Health Plan of Wisconsin, Inc., MCIS, Inc., Marshfield Clinic Health System Foundation, Marshfield Medical Center in Marshfield, Flambeau Hospital in Park Falls and Lakeview Medical Center in Rice Lake. Marshfield Clinic, with more than 50 locations in Wisconsin, serves patients through accessible, high quality health care, research and education; with more than 700 physician specialists in 86 specialties and subspecialties and more than 6,500 employees. MCHS is overseen by a Board of Directors with 13 independent members and 11 physicians who comprise the Marshfield Clinic Board.

 Media Relations

John Gardner
Marshfield Clinic Health System Director of Communications
715 221-8659
gardner.john@marshfieldclinic.org

Jeff Starck
Media Relations Specialist - Marshfield
715 389-4978
starck.jeffrey@marshfieldclinic.org

Amber Weldon
Regional Marketing and Public Relations Specialist - Minocqua
715 358-1320
weldon.amber@marshfieldclinic.org

Matt Schneider
Regional Communications Manager - Eau Claire
715 858-4427
schneider.matthew@marshfieldclinic.org