Jan. 30, 2023
MINOCQUA – Marshfield Medical Center-Minocqua has announced that it has been named a 2022 Human Experience Guardian of Excellence Patient Experience Award winner by Press Ganey, a global healthcare experience solutions organization. The award is part of Press Ganey's annual ranking of the country's top hospitals and health systems, according to performance in patient experience.
As an award winner, Marshfield Medical Center-Minocqua is in the top 5% of healthcare providers in delivering outstanding Emergency Department patient experience in the last year. Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and care experience.
“By putting their patients and workforce first each and every day, Marshfield Medical Center-Minocqua is demonstrating their unwavering commitment to their employees and to the communities they serve," said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “The caregivers in this emergency department have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement."
“To be acknowledged for this high level of positive patient experience speaks volumes of the exceptional staff and providers at our facility," said Ty Erickson, president of Marshfield Medical Center-Minocqua. “Our patients are at the center of our approach to health care, and we couldn't be prouder of our teams. This award is representative of multiple departments working together and contributing to an exceptional and holistic patient experience."