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Marshfield Clinic expands Home Recovery Care to Minocqua, Weston

​Dec. 2, 2020

MARSHFIELD – Marshfield Clinic Health System and Contessa Health, the nation's leading operator of hospital-level care in the home, are expanding Home Recovery Care services to patients in Minocqua and Weston. Marshfield Clinic Health System and Contessa joined forces to offer this level of care at Marshfield Medical Center, Marshfield in 2016 and Marshfield Medical Center-Eau Claire in 2019.

Services launched at Marshfield Medical Center-Minocqua on November 11 and Marshfield Medical Center-Weston on November 16.

"Home Recovery Care gives us the ability to provide hospital-level care in a patients home, which is becoming a vital resource in freeing up beds for the sickest patients during COVID-19 surges," said Dr. Susan Turney, Marshfield Clinic Health System CEO. "This model makes sense for many reasons, but particularly for a rural health system where people are spread out across our service area. Instead of being in a hospital, which for our patients might be a two-hour commute, they can receive the care they need right at home. This is a benefit for quality of life for our patients and families, especially during the pandemic. We are thrilled to offer this level of care to more Wisconsinites."

With Home Recovery Care, patients receive all the essential elements of inpatient treatment into the comfort and convenience of their homes. Patients are first assessed by a Marshfield Clinic physician. Eligible patients have the option to choose Home Recovery Care are over a typical hospital stay. If they choose the program, they are assisted home and begin receiving care the same day.

Patients are sent home with remote patient monitoring devices including a blood pressure cuff, scale, pulse oximeter and thermometer. A recovery care coordinator serves as the patient's single point of contact and monitors the patient's vitals, answers questions and coordinates care team communication. Patients also receive in-home visits by an acute care registered nurse and have virtual visits with physicians using a state-of-the-art telehealth system.

Home Recovery Care includes:

  • Physician-led care plan
  • In-home visits by an acute care registered nurse
  • Virtual visits with a physician
  • A dedicated recovery care coordinator available 24/7, who ensures communication across the care team and schedules appointments
  • Remote monitoring of vitals, biometrics, and adherence to care plan for up to 30 days
  • Medication education from nurses
  • Medical care at home, including IVs, wound care, and dressing changes 

Contessa is the nation's leading operator of Home Recovery Care, facilitating hospital-level care in the home by providing three key elements: the clinical model that enables safe delivery of hospital-level care in the home; the administrative capabilities to be reimbursed by health plans; and Care Convergence, a proprietary technology platform that supports the clinical and administrative functions.

"Since we launched Home Recovery Care with Marshfield, we've had an opt-in rate well above 90%, have treated nearly 550 patients, and have an average patient satisfaction score of 93%." said Travis Messina, Contessa CEO. "We are looking forwarding to building on this foundation of success in Minocqua and Weston."

Home Recovery Care is currently covered by Security Health Plan and Anthem.


 Media Relations

John Gardner
Marshfield Clinic Health System Director of Communications
715 221-8659
gardner.john@marshfieldclinic.org

Jeff Starck
Media Relations Specialist - Marshfield, Wausau/Weston
715 389-4978
starck.jeffrey@marshfieldclinic.org

Amber Weldon
Regional Marketing and Public Relations Specialist - Minocqua, Park Falls
715 358-1320
weldon.amber@marshfieldclinic.org

Matt Schneider
Regional Communications Manager - Eau Claire
715 858-4427
schneider.matthew@marshfieldclinic.org

Christy Moravitz
Communications Specialist - Rice Lake
715 236-6409
moravitz.christy@lakeviewmedical.org

Dan Baulch
Media Communications Specialist - Beaver Dam
920 887-4152
dbaulch@bdch.org

Candy Marg
Community Relations Manager - Neillsville
715 743-8423
marg.candace@marshfieldclinic.org

Becca Baader
Communications Specialist - Ladysmith
715-532-1284
baader.rebecca@marshfieldclinic.org