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Marshfield Clinic Health System alters pharmacy service during coronavirus pandemic

​March 20, 2020

MARSHFIELD – To help reduce the spread of COVID-19, Marshfield Clinic Health System is temporarily suspending normal pharmacy processes. Starting Saturday, March 21, we will no longer allow patients to come directly to a pharmacy counter to pick up their medications. This new restriction applies to every pharmacy operated by Marshfield Clinic Health System.

Instead, we are asking patients to receive their prescription medications through the mail. To set up mail delivery of your medications, call 715-389-5900.

We are also offering curbside pickup of medication. Patients can request a refill of their prescription by phone or online, drive to their usual pharmacy, park outside the building, and pharmacy staff will bring your medications out to you. When you arrive outside your pharmacy, text the name and date of birth of the person the medication is for to the curbside pickup number for your pharmacy location (listed below). In addition, please text us any information that will help us identify your vehicle so we can deliver your medication promptly (for example: black Ford Focus).

In addition, the pharmacy remote dispensing locations at Marshfield Clinic Oakwood Center and Riverview Center, both in Eau Claire, will be closed.

"This is about protecting our patients and staff and limiting the risk of exposure for both to COVID-19," said Sarah Rall, director of Pharmacy, Marshfield Clinic Health System. "Our pharmacists also use personal protective equipment and there is a national shortage of that equipment. Every measure we can take to conserve personal protective equipment is vital."

If you have any questions about this new process, please call your local pharmacy location.  

Text these numbers for curbside pickup of your medications:


Chippewa Falls715-451-7054
Eau Claire715-751-0699
Rice Lake715-451-7026

 Media Relations

John Gardner
Marshfield Clinic Health System Director of Communications
715 221-8659

Jeff Starck
Senior Media Relations Specialist - Marshfield, Eau Claire, Ladysmith, Minocqua, Neillsville, Park Falls, & Rice Lake
715 389-4978

Dan Baulch
Senior Communications
Specialist -
Beaver Dam
920 887-4152

Jim Korth
Communications Specialist – Wausau/Weston

Joe Rizzo
Director of Public Relations and Business Development –
Marshfield Medical