Virtual visit from a mobile device

Download the Care My Way® app

Care My Way® is flexible, convenient and quick care for common health conditions. No appointments needed resulting in less wait time to receive health care.

How Does Care My Way® Work?

Call 844-CAREWAY (844-227-3929) to connect by phone, or try a virtual visit by downloading our app. Via phone or video, Care My Way® lets you talk to one of Marshfield Clinic's trusted and experienced nurse practitioners. Once you explain your symptoms, the nurse practitioner determines whether your symptoms match a Care My Way® condition.

You can get a quick diagnosis and treatment for many uncomplicated symptoms that normally require an office visit, like sinus infections, pinkeye or poison ivy.

Care My Way® nurse practitioners can send needed prescriptions to the pharmacy of your choice.

When can I call? How much will it cost?

Care My Way® is available 7 a.m. to 7 p.m., Monday-Friday, and 7 a.m. to 5 p.m., on weekends/holidays.* Each session costs $40** and you can pay with any major credit card at the time of service. While prescriptions or lab tests will be additional costs, a Care My Way® visit always costs you just $40, no hidden fees.

Outside of hours when Care My Way® nurse practitioners are not present, virtual visits with Amwell providers are available through the Care My Way® app. Amwell providers are not Marshfield Clinic Health System providers, but are able and qualified to address health concerns. Visits with Amwell providers are the same price as meeting with a Care My Way® nurse practitioner.

Payment is collected at time of service. (Major credit cards accepted).

Due to Medicare and Medicaid regulations, beneficiaries of Medicare and Medicaid are not eligible for this service unless contracted through their health plan.

*Note: People located in Wisconsin, Michigan and Minnesota can access Care My Way via telephone by calling 1-800-549-3174 (TTY 711). Members outside of those three states will need to connect via the app.

**Note: Security Health Plan individual and family benefits, Medicare benefits, and fully insured and level-funded employer benefits cover the $40 fee at 100%. Security Administrative Services employer-sponsored self-funded plans may not cover this fee, depending on each employer’s choice.

Conditions or symptoms treated with Care My Way® for adults and children:

If a Care My Way® nurse practitioner feels that an in-person evaluation is necessary to provide care safely, they will help facilitate an appointment at one of our clinics.

Travel consultation

Additionally, Care My Way® offers travel medicine consults. When planning to travel abroad, you can talk to our nurse practitioners about international travel information, including:
• Immunizations, vaccines and other preventive therapies
• Food- and beverage-borne risks
• Diseases associated with insects and parasites
• Travel concerns unique to your destination.

Schedule your Travel Consult at least six weeks prior to your trip. Prior to your scheduled appointment, fill out a Traveler History form and email completed form to cmwtravel@marshfieldclinic.org. A nurse practitioner will need to receive and review your completed Traveler History Form in advance to your appointment. For your convenience, all family members traveling together may participate in the same visit.

Travel consults are not reimbursed by insurance or Medicare and cash payment is collected at the time of scheduling an appointment.