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“If you can understand where someone is coming from, it makes you more aware and understanding as a doctor.”

Provider Bio down arrow

Growing up in rural Illinois with two teachers for parents and a doctor for a grandpa, Dr. Valerie Hay chose to be a pediatrician because it melded her passion for kids, teaching and medicine. 

“The biggest thing that my grandpa taught me was that everybody should be treated as a person,” Dr. Hay said explaining her patient care philosophy. “Plus, I have loved kids ever since I was younger.” 

Ultimately, it was in third grade when her mother was diagnosed with an autoimmune disease that Dr. Hay learned how it felt to be on the other side of the table.

“You have to tell people the truth,” Dr. Hay said. “I have sat on that end of the table before receiving the bad news. In that moment, I just wanted the truth.”

Dr. Hay carried these life lessons with her to Southern Illinois University where she received her medical degree and completed her residency. 

When Dr. Hay became a parent, she began to fully understand what it felt like to worry about a sick child or wait in the doctor’s office for an appointment.

These life lessons have shaped the care she gives to her patients every day. 

Since becoming a pediatrician, Dr. Hay has practiced medicine in Texas and Illinois beforemoving to Wisconsin in 2011. 

She and her husband live in Plover with her son. Dr. Hay loves watching hockey and supporting her Blackhawks, but also enjoys reading novels and watching movies.

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Professional Summary down arrow

  • Medical School
    Southern Illinois University - School of Medicine Springfield, IL, United States, M.D. 1997

    Residency
    Southern Illinois University - Hospitals & Clinics Springfield, IL, United States, Pediatrics 2000

  • Professional Societies
    American Academy of Pediatrics Wisconsin Chapter of the American Academy of Pediatrics Wisconsin Medical Society

    Board Certifications
    Pediatrics: 2004

    State Licenses
    Wisconsin

Patient Ratings down arrow

4.7
out of 5 (35 ratings, 13 comments)
4.6
Provider explanations of my problem
4.6
Provider concern for my questions
4.6
Provider's efforts to include me in treatment decisions
4.6
Provider's discussion of proposed treatment
4.8
My likelihood of recommending this provider

Patient Comments down arrow

Comments are also gathered from the Press Ganey patient satisfaction survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing.
Comments are from Press Ganey surveys. Slander, libel and private health information are removed.
Sort by:
December 15, 2021
We love Dr. Hay! She is very caring to our daughter and listens to all our concerns.
January 6, 2022
We love Dr. Hay! She is very personable, down to earth, listens to your concerns and always follow through.
January 14, 2022
Dr. Hay is a good listener & problem-solver with parents to find best plan of care.
January 28, 2022
Dr. Hay is always very knowledgeable and caring. Always willing to go above and beyond for our children. We are very lucky to have a dr. like Dr. Hay. She is great.
February 1, 2022
Always does great job.
February 9, 2022
Dr. Hay is a great provider. Attentive, and provides explanations that we can understand.
February 15, 2022
Dr. Hay is very informative makes sure you know what's wrong and how to get better etc.
February 18, 2022
Dr. Hay is excellent & amazing.
April 22, 2022
Dr. Hay is AMAZING! She always makes sure all concerns are met & addressed you NEVER leave wondering about anything because she takes her time with her patients and listens to all concerns taking ever...view full comment
October 12, 2022
Dr. Hay is great!
December 3, 2022
Always love seeing Dr Hay. She is thorough and listens. Offers good options and let's you join in decision making. My kids love her as well. Two thumbs up!!
September 27, 2022
We were in COVID protocol so the staff worked quickly and were in the appropriate PPE covering and didn't seem concerned to take care of us.
November 11, 2021
Hesitant to recommend this provider to others on account of the wait times.
November 11, 2021
Hesitant to recommend this provider to others on account of the wait times.
September 27, 2022
We were in COVID protocol so the staff worked quickly and were in the appropriate PPE covering and didn't seem concerned to take care of us.
December 15, 2021
We love Dr. Hay! She is very caring to our daughter and listens to all our concerns.
January 6, 2022
We love Dr. Hay! She is very personable, down to earth, listens to your concerns and always follow through.
January 14, 2022
Dr. Hay is a good listener & problem-solver with parents to find best plan of care.
January 28, 2022
Dr. Hay is always very knowledgeable and caring. Always willing to go above and beyond for our children. We are very lucky to have a dr. like Dr. Hay. She is great.
February 1, 2022
Always does great job.
February 9, 2022
Dr. Hay is a great provider. Attentive, and provides explanations that we can understand.
February 15, 2022
Dr. Hay is very informative makes sure you know what's wrong and how to get better etc.
February 18, 2022
Dr. Hay is excellent & amazing.
April 22, 2022
Dr. Hay is AMAZING! She always makes sure all concerns are met & addressed you NEVER leave wondering about anything because she takes her time with her patients and listens to all concerns taking ever...view full comment
October 12, 2022
Dr. Hay is great!
December 3, 2022
Always love seeing Dr Hay. She is thorough and listens. Offers good options and let's you join in decision making. My kids love her as well. Two thumbs up!!
November 11, 2021
Hesitant to recommend this provider to others on account of the wait times.
December 15, 2021
We love Dr. Hay! She is very caring to our daughter and listens to all our concerns.
January 6, 2022
We love Dr. Hay! She is very personable, down to earth, listens to your concerns and always follow through.
January 14, 2022
Dr. Hay is a good listener & problem-solver with parents to find best plan of care.
January 28, 2022
Dr. Hay is always very knowledgeable and caring. Always willing to go above and beyond for our children. We are very lucky to have a dr. like Dr. Hay. She is great.
February 1, 2022
Always does great job.
February 9, 2022
Dr. Hay is a great provider. Attentive, and provides explanations that we can understand.
February 15, 2022
Dr. Hay is very informative makes sure you know what's wrong and how to get better etc.
February 18, 2022
Dr. Hay is excellent & amazing.
April 22, 2022
Dr. Hay is AMAZING! She always makes sure all concerns are met & addressed you NEVER leave wondering about anything because she takes her time with her patients and listens to all concerns taking ever...view full comment
September 27, 2022
We were in COVID protocol so the staff worked quickly and were in the appropriate PPE covering and didn't seem concerned to take care of us.
October 12, 2022
Dr. Hay is great!
December 3, 2022
Always love seeing Dr Hay. She is thorough and listens. Offers good options and let's you join in decision making. My kids love her as well. Two thumbs up!!
December 3, 2022
Always love seeing Dr Hay. She is thorough and listens. Offers good options and let's you join in decision making. My kids love her as well. Two thumbs up!!
October 12, 2022
Dr. Hay is great!
September 27, 2022
We were in COVID protocol so the staff worked quickly and were in the appropriate PPE covering and didn't seem concerned to take care of us.
April 22, 2022
Dr. Hay is AMAZING! She always makes sure all concerns are met & addressed you NEVER leave wondering about anything because she takes her time with her patients and listens to all concerns taking ever...view full comment
February 18, 2022
Dr. Hay is excellent & amazing.
February 15, 2022
Dr. Hay is very informative makes sure you know what's wrong and how to get better etc.
February 9, 2022
Dr. Hay is a great provider. Attentive, and provides explanations that we can understand.
February 1, 2022
Always does great job.
January 28, 2022
Dr. Hay is always very knowledgeable and caring. Always willing to go above and beyond for our children. We are very lucky to have a dr. like Dr. Hay. She is great.
January 14, 2022
Dr. Hay is a good listener & problem-solver with parents to find best plan of care.
January 6, 2022
We love Dr. Hay! She is very personable, down to earth, listens to your concerns and always follow through.
December 15, 2021
We love Dr. Hay! She is very caring to our daughter and listens to all our concerns.
November 11, 2021
Hesitant to recommend this provider to others on account of the wait times.

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