Patient Rights
Patient Rights and Responsibilities
The following list of patient rights is not intended to be all inclusive. Every patient has the right to:
- Be treated with dignity and respect
- Privacy and confidentiality concerning their medical care - the patient has the right to be advised as to the reason for the presence of any individual directly involved or observing their care
- Have their questions, concerns or complaints addressed in good faith
- Be provided with complete information about their diagnosis, indications for tests and procedures, treatment and alternatives, prognosis, and both normal and abnormal test results. Such communication will be in a timely manner.
- Make choices and decisions regarding their medical care to the extent permitted by law - this includes the right to refuse treatment
- Change physicians if other qualified physicians are available
- Receive, on request, information about fees and charges, and receive an explanation of their bill, regardless of source of payment
- Receive, on request, and at a reasonable fee established by the Health INformation Management Department, a copy of their medical record
- Have an advance directive concerning treatment or designation of a surrogate decision maker
- Exercise these rights without regard to gender, cultural, economic, educational or religious background
Patient Responsibilities
The care a patient receives depends partially on the patient himself. Therefore, in addition to these rights, a patient has certain responsibilities as well. These responsibilities shall be presented to the patient in the spirit of mutual trust and respect.
The patient has the responsibility to:
- Provide accurate and complete information concerning his/her present complaints, past medical history, and other matters relating to his/her health
- Make it known whether he/she clearly comprehends the course of his/her medical treatment and what is expected of him/her
- Follow the treatment plan established by his/her physician, including the instructions of nurses and other health professionals, as they carry out the physician's orders
- Keep appointments and notify Marshfield Clinic or physician when unable to do so
- Accept responsibility for his/her actions should he/she refuse treatment or not follow his/her physician's orders
- Assure that financial obligations of his/her care are fulfilled as promptly as possible
- Follow our facility's policies and procedures
- Be considerate of the rights and property of other patients and facility personnel
If you have any comments or concerns regarding services provided at Marshfield Clinic, please contact our Nurse Liaison at 1-800-782-8581, ext. 7-5300, or write Nurse Liaison, Marshfield Clinic, 1000 North Oak Avenue, Marshfield, WI 54449-5777.
If our nurse liaisons are not able to resolve a concern to your satisfaction, to file a complaint, visit www.medicare.gov or call 1-800-MEDICARE (1.800.633.4227). TTY users call 1-877-486-2048.
-- Or contact --
Wisconsin Dept of Health Services at http://dhfs.wisconsin.gov/bqaconsumer/HealthCareComplaints.htm or call toll free: 1.800.642.6552 or write: Division of Quality Assurance P.O. Box 2969, Madison, WI 53701-2969.
Este documento sobre los derechos del paciente esta disponible en Español. por favor pregunte en informacion al paciente. (Patient Rights and Responsibilities in Spanish)
Daim ntawv hais txog tus neeg mob txog cai muaj sau ua ntawv Hmoob. Nug thawm lub rooj ua hauj lwm ntawm ko. (Patient Rights and Responsibilities in Hmong)
